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Store Policy

Custom orders:
Erin-Jean Designs has built a solid reputation on the quality of our dancewear creations. We are backed by our experience, and in-depth  knowledge of fashion and couture design techniques, quality workmanship and ability to work with customers to execute any design they wish. We will first establish a cost estimate of the design creation. A 50% deposit of the quoted amount is required to begin production. Accurate measurements are taken by us or given to us by you. (Please see our custom design agreement in the Couture section of our website) A fitting time is scheduled, if necessary. Fittings for Out-of-state custom orders will be shipped directly to you for a try-on and personal critique with materials to assist you in your fitting. We suggest that someone helps you with the marking and fitting process. The cost balance is due upon completion of the costume before shipment or at the time of pick up. All custom pieces are final sales. Call or email us to set up an appointment for your next custom costume.

Delivery Time:
Each Custom order is unique; therefore, the number of work hours needed for completion is determined by the complexity of the design, the time needed for ordering materials and performing fittings as well as consideration of our current custom order list. We do everything in our power to have your custom order ready as soon as possible and we ask that you please allow 6-8 weeks (separate from shipping time) to complete any custom order. In many cases, orders can be completed in less time.

Ready-to–wear:
We continuously create new ready-to-wear designs, both for competition and practicewear just for you. We like creating “one of a kind” looks. Are clients like quality and originality and are not afraid to try something new and exciting. Our ready-to-wear creations reflect innovation and class. We are always adding new designs to our inventory so keep checking back! If you see something that you like, simply call us or email us with the name of the costume. We will ship you the garment if it is available at the time you request it. We allow two dresses to be shipped at a time. A credit card is required for shipping costs but there is no obligation to buy. After the 24 hour period you can contact us as to your decision to purchase the dress or return it to us if it is not what you were looking for. See a design you love? Call or email us for a price.

Pricing:
Pricing of Custom orders are based on the complexity of the design, pattern-work, amount of rhinestone detail, material costs and estimated amount of work hours.

Latin/rhythm Custom pricing: Starting @ $900.00 and up

Standard/smooth Custom pricing: Starting @ $1800.00 and up

College Students receive 15% Discount with ID for inventory purchases

Professionals receive 20% Discount on all inventory purchases

Erin-Jean Designs will work with you to create a costume to meet your needs. Erin-Jean Designs does not discriminate when it comes to craftsmanship. We pride ourselves on the quality, tailoring and fit of our custom work. We believe that everyone should have the same quality regardless of the price. Call us to discuss a pricing quote.

Shipping:
Erin-Jean Designs is happy to ship anywhere in the USA or Internationally. For more reliable, economical and traceable services we use USPS (United States Postal Service), UPS, Fed-Ex. For International shipping, fees will vary depending on location and your country’s specific custom duty tax. A credit card is required prior to shipping and estimates will be provided to you once we are ready to ship.

Alterations and dress upgrades:
Erin-Jean Designs will take care of any minor alterations needed, free of charge, on a custom order after it has been completed. Fees may apply if an alteration is extensive in nature. We readily accept alterations from costumes made by Erin-Jean Designs. A cost estimate to complete the alteration will be given after we have reviewed the costume in person. We require an appointment to drop off alterations. You may also ship your garment to Erin-Jean Designs for an analysis; however, we do not take back garments during a competition or vending show. We will be happy to execute alterations that are not our original costumes however, they will first need to be assessed in person.

Costume Re-Sale:
Erin-Jean Designs will be happy to consign any costume that we have created. Please call or email us to schedule a time to drop off the garment(s) at our studio or you may mail the costume with your full information to the address in our contact information section. Please note that your garment must be clean and in a sellable condition. If the costume is received unclean we reserve the right to refuse the dress until it is cleaned.  We will be happy to clean the garment for you for a $25.00 fee unless extensive dry-cleaning ( bridal cleaners only!) is needed. Erin-Jean Designs will do our best to sell your garment over a 6 month period. When the dress sells we will issue you a store credit of 70% of the sale price to be put towards your next purchase or custom garment. We do not give cash back.

Payment:
For your convenience, Erin-Jean Designs accepts Visa and MasterCard, personal check, cash, and money orders.

Returns/Exchanges:
We cannot offer cash refunds on any purchases or custom orders. We will be happy to exchange any purchases for something of equal value or store credit providing the item(s) are in their original condition. Garments returned for exchange after purchase must be unworn. All custom pieces are final sales. If for some reason you need to return one of our garments for an exchange , they must be returned via a trackable method and insured with in 10 days of purchase.

Garment Care:
Since each costume is a unique creation, the terms of care will be based on the materials of each individual garment. We are happy to guide you with cleaning care, Please call or email us with any cleaning questions. Some materials are not very color-fast and therefore may bleed if washed. Erin-Jean Designs will always pre-wash fabrics to help eliminate a potential dye incident. However, we cannot be held responsible for the care of a garment once it is out of our hands. Erin-Jean Designs will instruct you after your purchase as to how you may care for your particular garment. Generally, most garments are made from poly-rayon-spandex blends which are best suited for dry-cleaning. However, Dry-clean at your own risk! Cleaners must take special care if your garment has any rhinestone details, satin cuffs and collars, satin binding, piping etc. The only dry-cleaning recommended is to take your garment to a reputable Bridal Dress Cleaner/Preservation. Often times the dancer’s main concern is washing the dance pant portion of the costume. In this case, the material is usually some form of Lycra. It should be gently pulled away from the main part of the costume and washed separately by hand with cold soapy water. Rinse and always dry a garment flat to avoid overstretching. Always store in a dry place with good air circulation to prevent mold and smell. Do not store in a box or in a closed bag. Never put wet costumes against one another to dry to avoid bleeding of dyes! Steam out wrinkles or press with a medium iron ( Must use cloth between fabric and iron) NEVER USE IRON DIRECTLY ON FABRIC-IT WILL MELT!!